Standard Shipping Policy

Thank you for choosing mountune! We are committed to providing you with the best service possible. Below is our standard shipping policy:

Order Processing Time:

  • We typically process orders within 3-5 business days (Monday to Friday, excluding holidays).
  • During periods of high demand, processing times may be extended, and we appreciate your understanding and patience.

Shipping Methods:

  • We offer standard shipping for most orders, ensuring reliable delivery to your doorstep.
  • Some products, due to their size and weight, may require specialized freight shipping, and additional charges may apply.

Shipping Rates:

  • Our shipping rates are calculated based on the weight and destination of your order.
  • For freight shipments, additional charges may apply based on the specific requirements.

Delivery Time:

  • Estimated delivery times vary based on the shipping destination and selected shipping method.
  • Once your order is shipped, you will receive a tracking number to monitor the delivery status.

International Shipping:

  • We currently ship to select international destinations. Please check our website for the list of supported countries and associated shipping rates.

Freight Shipping Arrangements:

  • For products requiring freight shipping, arrangements may need to be made with the shipping carrier to schedule the delivery.
  • Liftgate service is not included with freight shipping and may incur an additional charge.

Shipping Restrictions:

  • Some products may have specific shipping restrictions due to their nature or local regulations. We will notify you if any such restrictions apply to your order.
  • Please note that for international orders, any applicable customs duties, taxes, or tariffs are the responsibility of the recipient.
  • We are unable to estimate or predict these additional charges, as they are imposed by the customs authorities in your country.

Order Tracking:

  • You can track your order using the provided tracking number on our website or the respective shipping carrier's website.

Lost or Delayed Shipments:

  • In the rare event of a lost or significantly delayed shipment, please contact our customer support team, and we will investigate and resolve the issue promptly.

Multiple Shipments:

  • If you've ordered multiple items, they may be shipped separately to ensure faster delivery times for each product.

Holiday Shipping:

  • Please note that during peak holiday seasons, shipping carriers may experience high volumes, which could lead to extended delivery times.

We value your business and are committed to delivering your order as quickly and efficiently as possible. For any questions or concerns about our shipping policy or your order, please contact us.